Question 1

Do you work client-direct or with agencies?

Accepted Answer

We work both directly with clients and through agencies to create original video content. We often operate as the production company by hiring crew, supplying cameras, lenses, lighting, and editing footage or handing off to a post-production team.  We also work on set as directors, DPs, and robot operators for other production companies and agencies.

Question 2

What gear do you have available?

Accepted Answer

We have premium cinema cameras, lenses, lights, G&E, and camera support available in-house. A full list of gear is available here: 
https://www.illuxion.video/camera

Question 3

Can we hire members of your team a la carte?

Accepted Answer

Of course! We love being on set—even if we are not the production company.

Question 4

Will you help us crew up a job?

Accepted Answer

Absolutely. We have friends in every department of production and post. We’re happy to help you crew up the right team for any gig.  Our Rolodex includes professional: Producers, Directors, Assistant Directors, Directors of Photography, Camera Operators, Assistant Camera Operators, Gaffers, Grips, G&E, Sound, Teleprompters, Media Managers, Hair and Makeup Artists, Wardrobe Artists, Food Stylists, Art Department, Props Department, Production Assistants, Editors, Sound Designers, Musicians, Visual Effects Artists (2D/3D), Colorists, Drone Pilots, Craft Services, and a Partridge in a Pear Tree.

Question 5

Will you travel?

Accepted Answer

Yes, we understand many video projects require work across the country and world. We will travel for most video production jobs.   Depending on the requirements of the job we'll either travel with our own camera gear, rent locally, or do a combo of both.   The same goes for crew. We may hire locally or bring crew member.

Question 6

Are you part of a union?

Accepted Answer

No, Illuxion is an independent company and does not hold union status of any kind.

Question 7

How long is a standard studio rental day?

Accepted Answer

A standard studio rental day is 10 hours.

Question 8

What are your weekend, OT, and after-hours policies."

Accepted Answer

Weekend studio reservations are billed at normal rate. Each hour of overtime (after 10 hours) is billed at $200/hr. Call times before 7am will incur an additional $200 fee for early access.

Question 9

What is your cancellation policy?

Accepted Answer

Your deposit is fully refundable up to 48 hours prior to the start of the shoot and 50% refundable up to 24 hours of the shoot. Studio rentals cancelled within 24 hours of the scheduled start time are not considered refundable.

Question 10

Will you paint the cyc wall green?

Accepted Answer

Yes, we will paint the cyc any color you need, such as chroma green. Our wall and floor are normally white. We're happy to touch up the white floor at no charge with 48 hours notice before the start of your rental.

If you need to paint the entire cyc wall a different color there is a $4,000 premium. This is to reserve the studio for the days before and after your reservation for painting your selected color, then going back to white, plus the cost of labor, paint, and painting supplies.

Question 11

Can I request a soft hold for shoot days?

Accepted Answer

Yes, we're happy to put a soft hold on dates for you. If someone wants to challenge the hold we will contact you for first right of refusal to book or release the dates.

Question 12

Do you have cyc lights?

Accepted Answer

Cyc lights are included with a studio rental. The cyc wall is pre-lit with eight 2'x1' Luxli Taiko RGBWW light panels. They are intuitively controlled through the Luxli app on our provided iPad and have dozens of pre-programmed effects.

Question 13

Do you have high speed internet?

Accepted Answer

The wifi speed throughout the studio is 350+ Mbps upload and download. We have ethernet connection points in the studio itself and in the color/DIT room for maxium reliability during live streams.

Question 14

Is the studio handicap accessible?

Accepted Answer

Yes, the studio is all one floor with no stairs.

Question 15

What's good for crew meals around here?

Accepted Answer

Zaucer Pizza, Ooba Tooba Mexican, Homegrown, Hello Poke, Potbelly Sandwiches, MOD Pizza, Bangkok Basil

Question 16

Do you have tables and chairs available?

Accepted Answer

Yes, we have multiple folding tables and over a dozen chairs available for you to use as needed.

Question 17

Do you have complimentary beverages?

Accepted Answer

Yes, we keep the primary fridge stocked with all varieties of sparking waters and a limited selection of sodas for clients to enjoy.

Question 18

How much does it cost to rent Dolores?

Accepted Answer

Dolores starts at $7,000/day.   That includes:
1. The robot 2. Two experienced robot operators 3. A computer running MP Studio 4. A FIZ system to control lenses 5. All standard cables and connections for RED, Arri, and Phantom cameras   It does not include a camera or lenses.

Question 19

How long does Dolores take to set up?

Accepted Answer

It usually takes about 90 minutes to get us from load-in to programming moves.

Question 20

Can you travel with Dolores?

Accepted Answer

Yes, Dolores loads nicely into a box truck but requires a forklift to be loaded in and out. She also requires 3 phase power with cam-locks or a tow plant generator to be present on site. We will work with G&E to take care of the power requirements.

Question 21

Do you have G&E available?

Accepted Answer

We provide a basic G&E package standard with every rental. The grid hangs 15' above the floor. There are six 4-plug electrical outlets above the grid, each with their own dedicated 20-amp circuit. We have 3 phase power with cam locks.    Additional G&E is available for rent a la carte.  Click here to view our lights available for rent.

Question 22

Can we move her to different locations around the set?

Accepted Answer

Yes, Dolores has a motorized wheel and can usually be moved from one spot to another in a matter of minutes.

Question 23

How long does it take to program a camera move?

Accepted Answer

Simple moves with a static target can be programed in seconds. Complex moves with multiple points of interest and finessed speed changes can take up to an hour. For very complex, precise shots we'll typically create the move before the shoot day.

Question 24

What cameras and lenses work best?

Accepted Answer

Any professional camera can be used and most small to medium-sized lenses with geared focus and aputure rings work best. We typically shoot with RED, Arri, and Phantom cameras. We typically try to stay under 50mm on the lens' focal length.

Question 25

What are the power requirements?

Accepted Answer

Dolores requires 3 Phase 480V or 240V with transformer we provide.

Question 26

Do you have track for larger moves?

Accepted Answer

Yes, we have 20' of track to accomplish much larger moves. The track is billed out by how many sections are needed and requires additional setup time.

FAQ

ABOUT